Cancellation and Refund Policy
This policy applies to payments for Zotoloop plans made to UP N RUNNING through our payment partner, Dodo Payments, which acts as merchant of record.
Free plan and trials
The Explore plan is free and never charged. Plans with a free trial ask for a card at the start; if you cancel before the trial ends, you are not charged.
Cancelling
You can cancel any time from Settings, Billing in your workspace, or by emailing support@zotoloop.com. Cancelling stops the next renewal. Your plan stays active until the end of the period you have paid for, and the workspace then moves to the free plan. Your data is kept and can be exported.
Refunds
- Monthly plans: payments are not refunded for partly used months.
- Yearly plans: a full refund if you ask within 14 days of your first yearly payment. After 14 days, payments are not refunded for the unused part of the year.
- Billing errors: duplicate charges, charges after a confirmed cancellation, or charges for the wrong amount are refunded in full.
- If we end the service: if we close your workspace for a reason other than a breach of the Terms or the Acceptable Use Policy, we refund the unused part of the period you paid for.
Workspaces suspended for a breach of the Terms or the Acceptable Use Policy are not refunded.
How to ask for a refund
Email support@zotoloop.com from the address you pay with, and include your workspace name and the payment receipt or order id. We reply within 2 business days. Approved refunds go back to the original payment method through Dodo Payments, usually within 5 to 10 business days, depending on your bank.